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NHS England commissions or buys primary care services for local communities, including GPs, dentists, opticians and pharmacy services. We also commission health and justice, military health services and some specialised services. Our Customer Contact Centre can advise you about accessing these services.
If you require medical advice please contact your GP, your local NHS Walk-In or Urgent Care Centre or call 111. For emergency medical attention, please dial 999 or attend your local accident and emergency department if you are able to do so.
There is a wide range of helpful information available on the NHS Choices website.
Services Not Commissioned by NHS England
NHS England does not commission secondary care services, such as hospital care, mental health services, out-of-hours services and community services (e.g. district nursing). These are commissioned by Clinical Commissioning Groups (CCGs). To access secondary care, please contact your local CCG directly or use the service finder on NHS Choices.
Feedback and Complaints
We can advise you on providing feedback or making a complaint about your care or the services you have received. Before contacting us, please read How to make a complaint or send a compliment to NHS England.
For guidance on handling feedback in your organisation, see our Complaints and Feedback Procedures article.
Freedom of Information Requests
To request information under the Freedom of Information Act, please read How to make a Freedom of Information request.
For best practice when submitting an FOI, refer to our internal guide: FOI Best Practices.
How to Contact Us
You can contact the NHS England Customer Contact Centre in the following ways:
- Telephone: 0300 311 22 33 (Monday to Friday, 8am–6pm except English Bank Holidays)
- Email:
This email address is being protected from spambots. You need JavaScript enabled to view it. - Post: NHS England, PO Box 16738, Redditch, B97 9PT
Please do not send removable media (CDs, DVDs, SD cards, memory sticks) to the Customer Contact Centre. Due to security measures, we cannot access data on these formats; any media received will be returned or securely destroyed if the sender’s details are unavailable.
Regional and Area Teams
If you need to get in touch with your NHS England regional or area team, please view their contact details on the Regional & Area Teams page.
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