A short guide to Workplace Technology for Workers of England Union members.

Technology has reshaped work before and now AI and “always-on” systems are accelerating change. Employers are investing heavily in these systems, but organisations rarely get the full benefit unless people are supported to use these tools well.

That gap is where the WEU can give guidance. We want our members to understand new systems and keep control over how technology is used at work.

Practical steps for WEU members can take

Get clarity first. Ask your employer to disclose what systems are being used, what decisions they make, and how data is handled. Ask your employer to explain this to you before any introduction of a new system.

Research shows many workers feel they need new skills as technology changes. The WEU believes that employers should provide retraining rather than expect individuals to shoulder the cost. Treat enhancing your skills as individually important. Negotiate time and ask for funded courses for core digital skills (email, cloud tools, basic data handling), plus role-specific training in any AI tools introduced.

Create learning that is bite-sized and practical. Short, hands-on sessions and peer learning groups can beat long theoretical courses. Encourage a “learning environment” in your workplace.

Discuss with colleagues and your employer about trying a new tool, gather examples of real benefits and risks, then feed back and discuss any training plans required.

Protecting your rights and wellbeing

WEU members can ask for explanations on new technology being introduced, request clear rules about monitoring and data use, and proper protection for jobs that may be affected by automation.

It is also important to agree boundaries around out-of-hours contact so “always-on” systems don’t create “always-on” workers. Work out suitable agreements as they can remain the best way to make sure technological change is introduced fairly and securely.

How to reduce anxiety: practical guidance for members

The best approach is to start small and stay curious. Learning a little at a time builds confidence quickly. WEU Members, be assured that our Trade Union can offer advice in how you ask for more transparency and proper training from your employer. Discussing with colleagues who have used new tools to make their jobs easier helps remove fear and will help you focus on the benefits.

Please remember that research shows workers adapt well to new technology when they receive clear support. Our job as your Trade Union is to make sure that you feel supported when requesting assistance from your employer when new technology is being introduced.

* An “always-on system” is any digital tool or service that runs continuously in the background, operating 24/7 without needing a person to start or stop it. It is designed to be constantly available and constantly collecting, processing, or responding to information.

In part 2 we will explain what an ‘Always-on system’ can mean to you in your workplace.